Configuring your email sending settings is essential to ensure your website is ready to send emails effectively. This guide will walk you through the process of configuring email sending for email accounts hosted by eDirectory.


If you are using a third-party email provider (e.g., Google, Zoho, Yahoo), the configuration process may differ. You’ll need to consult your provider’s support or documentation to obtain the necessary settings (SMTP server, port, SSL/TLS requirements, etc.)


Note: It’s important to note that we cannot guarantee that external Email Servers will work for this configuration, since they depend on another platform that may not authorize the use of the email account for this purpose.



Overview of Email Sending Configuration


eDirectory supports configuring email sending for system-generated emails like notifications and alerts. You’ll need the following details for the setup:

  1. Email Address: The email address you want to use for sending emails.
  2. Password: The password for the email account.
  3. Outgoing Server Name (SMTP Server): The mail server address.
  4. SMTP Port Number: The port used for secure email transmission.

Configuration for Emails Hosted by eDirectory


If your email is hosted by eDirectory, use the details below:

As an eDirectory user, you are entitled to have up to 10 email accounts hosted with us. If you'd like to set up email hosting, please contact us at support@edirectory.com to request the creation of your mail server.

Step-by-Step Instructions

  1. Log in to the Site Manager:
    Access your website’s backend by logging into the Site Manager account.

  2. Navigate to Email Sending Configuration:

    • Click on the Settings section. 

    • Select E-mail Sending Configuration from the menu. 

  3. Enter the Required Details:

    • Fill in the form with the following:
      • 1. Server: mailserver01.edirectory.com 
      • 2. Email Address: Type here your email address.
      • 3. Username: Type here the same email address as the previous field.
      • 4. Password: Type here your email password.
      • 5. Port: 465
      • 6. Authentication: SSL

        

 4. Save the Configuration:

  • Click Save Configuration to apply the settings.
  • If the details are correct, the system will save the configuration successfully. If there’s an error, you’ll see a notification.


Notice 1: It is also important to configure the Administrator email, type the email that you would like to receive notifications from your site, and enable the option "Email sending configuration"
This configuration is important because you will receive email notifications of all the actions in your directory, and you will also receive the messages from the Contact us page. 




If you would like to learn more about leads on eDirectory, check out this instructional article: Understanding Leads in eDirectory

Notice 2: If you change the password of an email configured in Settings > Email Sending Configuration on your site, remember to also update this password in the site's panel to ensure proper email sending functionality.



Using Third-Party Email Providers


Step-by-Step Instructions

  1. Log in to the Site Manager:
    Access your website’s backend by logging into the Site Manager account.

  2. Navigate to Email Sending Configuration:

    • Click on the Settings section. 

    • Select E-mail Sending Configuration from the menu.


When configuring a third-party email provider like Gmail, Yahoo, or Zoho, you’ll need to gather specific details from their support or help documentation to configure it in your eDirectory website, such as:


  • 1. SMTP Server: Type your email provider SMTP server
  • 2. Email Address: Type your email address
  • 3. Username: Type the same email address as the previous field
  • 4. Password: Type your email password
  • 5. Port: Type the port number
  • 6. Authentication: Pick the authentication method. 




Each provider may have unique requirements for authentication, such as enabling less secure app access or generating an app-specific password. Be sure to follow their specific setup process.


If you would like to learn how to configure the Email sending configuration with Google, please, check out this instructional article: How to generate a random password to connect a email account hosted by Google on eDirectory



Notice 1: It is also important to configure the Administrator email, type the email that you would like to receive notifications from your site, and enable the option "Email sending configuration"
This configuration is important because you will receive email notifications of all the actions in your directory, and you will also receive the messages from the Contact us page. 




If you would like to learn more about leads on eDirectory, check out this instructional article: Understanding Leads in eDirectory

Notice 2: If you change the password of an email configured in Settings > Email Sending Configuration on your site, remember to also update this password in the site's panel to ensure proper email sending functionality. 


Important Notes and Best Practices

  1. Full Email Address as Username:

    • For emails hosted by eDirectory, always use the full email address as the username.
    • For third-party servers, verify the correct username format with your provider.

  2. Authentication is Required:
    Both incoming and outgoing servers require authentication. Make sure the username and password are accurate.

SMTP Details for Emails Hosted by eDirectory

  • Secure SSL/TLS Settings (Recommended)
    • Username: your-email@website.com
    • Password: Use the email account’s password
    • Incoming Server: server.edirectory.com
      • IMAP Port: 993
      • POP3 Port: 995
    • Outgoing Server: mailserver01.edirectory.com
      • SMTP Port: 465
      • IMAP, POP3, and SMTP require authentication. 


If you encounter any issues or need further assistance, feel free to contact our support team. We're here to help!